Frequently Asked Questions
General Vaping Questions
Vapes or e-cigarettes are battery-operated devices that people use to inhale an aerosol, which typically contains nicotine (though not always), flavorings, and other chemicals.
Most e-cigarettes or vaping devices consist of four different components, including:
- a cartridge or reservoir or pod, which holds a liquid solution (e-liquid or e-juice) containing varying amounts of nicotine, flavorings, and other chemicals
- a heating element (atomizer)
- a power source (usually a battery)
- a mouthpiece that the person uses to inhale
In many e-cigarettes or vaping devices, puffing activates the battery-powered heating device, which vaporizes the liquid in the cartridge. The person then inhales the resulting aerosol or vapor (called vaping).
There are several different types such as pod systems, box mods, vape pens, disposables, and cig-a-likes (which look like traditional cigarettes). There are more than 460 different e-cigarette brands currently on the market each offering a different vaping experience and catering to different user preferences.
Once you have installed your coil and filled your tank for vape kits, start by turning on your device. Some devices contain a fire button, while others are draw-activated. For devices which contain a fire button, press the main fire button five times in a row. If your device has wattage control, set it to the lowest setting, otherwise skip this step. Place the mouthpiece of the e-cigarette or vape between your lips and press the fire button down. As you press the button down, inhale. Stop once you’ve inhaled enough. If your device is draw-activated, inhale through the mouthpiece to active the e-cigarette or vape.
For disposable vapes, simply remove the device from the packaging. Locate the power switch on the device (if the vape has a power switch), otherwise it will be draw-activated. Inhale through the mouthpiece to start using the e-cigarette or vape.
E-cigarettes heat liquid to create a vapor without combustion, which does not produce tar or many of the harmful chemicals found in tobacco.
Many smokers still enjoy the physical sensations involved in smoking – the mouthfeel and the inhalation and find vaping a relaxing alternative.
Vaping exposes users to far fewer toxins and at lower levels than smoking cigarettes. Additionally, e-cigarettes have a lower per-use cost than traditional cigarettes. Lastly, e-cigarettes have no strong smell such as traditional smoking.
Yes, you must be of legal smoking age to purchase vape products.
Most users consider factors such the device type, quality, brand reputation, battery life, user reviews, cost, and overall value. When purchasing a disposable vape, many users also strongly consider liquid capacity. Always buy from a reputable shop such as Vanilla Vape.
When purchasing your first vape kit we recommend purchasing a spare set of coils, a spare set of pods, a power source, and a variety of e-liquids. Some of these items will be included in the device you select; however, we always recommend having a spare set just in case.
Disposable vapes do not require any of these items as they are not refillable.
Always check local and airline regulations. Batteries should be carried in carry-on baggage, and there may be liquid restrictions.
Always respect local laws and private property rules. Although vaping does not produce smoke, there are still many local restrictions in place.
A disposable vape is a single-use, pre-filled vaping device that requires no maintenance or refilling. Once the e-liquid is depleted, the entire device is discarded.
Here are some of the top-rated vape pod brands in Canada:
- STLTH
- Elfbar
- Flavour Beast
- Vice
- Allo
- Oxbar
- Flipbar
- Geekbar
- HQD
- Dummy Vapes
- Drip’n
- Pop Hit
- Kado Bar
- Icon Bar
Disposable vapes are typically draw-activated, meaning they activate when you inhale on the mouthpiece. They contain a pre-filled cartridge or tank filled with e-liquid and a built-in battery that powers the heating element.
Using a disposable vape offers several benefits:
- Convenience: Disposable vapes are ready to use out of the box and require no setup or charging.
- Portability: They are compact and lightweight, making them easy to carry around.
- No maintenance: Since they are single-use, there is no need for cleaning or replacing coils.
- Variety: Disposable vapes come in a wide range of flavors and nicotine strengths to cater to different preferences.
- Cost-effective: If you’re a casual vaper or looking to try out new flavors, disposable vapes have a more affordable start-up cost than buying a full vaping setup.
When used as intended, disposable vapes are generally considered safe. However, it’s important to purchase from reputable brands and ensure the product meets quality standards. It’s also advisable to follow proper usage instructions and dispose of the device responsibly.
No, disposable vapes are designed for one-time use and cannot be refilled. Attempting to refill them may result in damage or malfunction.
The lifespan of a disposable vape depends on factors such as usage frequency and puff duration. Currently disposable vapes offer puff counts of up to 10,000 puffs.
While some components of disposable vapes may be recyclable, it’s essential to check with local recycling guidelines. However, due to the battery and mixed materials involved, it’s recommended to dispose of them properly in designated waste bins.
No, disposable vapes produce vapor rather than smoke. This vapor dissipates quickly and leaves behind minimal odor.
Disposable vapes are generally travel-friendly. However, it’s crucial to check the specific regulations of your destination, as some countries or airlines may have restrictions on carrying vaping devices.
Here are some of the top-rated vape pod brands in Canada:
- STLTH Pods
- Z Pods
- Flavour Beast Pods
- POP Hybrid Pods
- Vuse Pods
STLTH, Z Pods, and Vuse are the leading vape pods in Canada. They provide hundreds of flavors, offering endless possibilities. All STLTH, Z Pods, Flavour Beast, and ALLO Sync pods are interchangeable with their respective pod starter kits. These vape pods are perfect for any smoker looking for a compact, discreet vaping kit with a broad range of flavor options.
Yes, certain vape pods are designed to be refillable. However, it’s important to note that not all vape pods can be refilled. Consult the wonderful sales associates at Vanilla Vape to determine if your vape pod is refillable.
Vape Cleaning, Care, & Maintenance
Always replace coils and wicks as needed to ensure optimal performance of your vaping device. To clean your vape device disassemble the device, clean each component with warm water or isopropyl alcohol and let everything dry completely. Please note that disposable vapes do not require cleaning due to their disposable nature.
The coil is one of the most important parts of your e-cigarette or vape device and does need to be replaced over time. Here are some common signs that it’s time to replace the coil:
- A burnt or off taste
- Leaking and/or aggressive spit back
- A dark or discoloured coil
- Drop in vapor production
While all of the above-mentioned signs are indicators that a coil replacement is necessary, the biggest indicator will be the dreaded dry hit. If you suddenly taste burnt cotton and metal, it is time to replace the coil. Continuing to use the same coil will not only leave a bad taste in your mouth but can also introduce harmful chemicals into your body. Please note that disposable vapes do not require coils to be changed.
There will be some variation based on how your tank is designed, but generally speaking, the process is standard for all popular vape tanks.
- Turn the tank upside down so the drip tip is pointed to the ground.
- Unscrew the base of the tank and unscrew the old coil from the base.
- Remove the new coil from the packaging.
- Prime the coil by dripping 1-3 drops of e-liquid onto all the cotton you can visibly see.
- Screw the coil back onto the base of the tank and reassemble.
- Allow the device to sit for 5-10 minutes to ensure the coil becomes fully saturated with e-liquid.
Please note that disposable vapes do not require coils to be changed.
Begin by closing off your airflow to ensure there is no leakage when filling your tank. Next, open up the fill valve, or unscrew whatever you need to, to gain access to the inside of the tank. Then simply squeeze or drip e-liquid into the tank till it is almost completely full. Be sure to leave a small space for air in the tank, as it will help combat leaking and will improve e-liquid circulation in the tank. Please note that disposable vapes cannot be refilled.
Remember to handle e-liquids with care as they can contain nicotine, which is a toxic substance. Always wash your hands after handling e-liquid and avoid getting it in your eyes or mouth.
Let’s easily resolve your vape tank from leaking. This is a common problem which vapers may experience.
- Check your airflow and make sure it’s always closed when you are filling your tank. When you’re actually using the tank, make sure the airflow is open just enough to allow you to vape without taking overly aggressive inhales. Inhaling too aggressively will pull more e-liquid onto the coil, which could lead to leakage.
- Always keep your vape tank upright. Vape tanks are meant to be kept upright so that e-liquid cannot start leaking out of the airflow holes.
- Take your vape tank apart and check the O-rings on your tank. Worn or damaged O-ring can compromise the air seal of the vape tank, which can inevitably lead to leaking. Many tanks come with back-up O-rings and many manufacturers offer replacements at a very cheap price.
- Ensure that you are not overfilling your vape tank.
The following are some ways on how you can fix a spitting vape tank:
- Only drip 1-3 drops on a fresh coil before you install it in your tank. To avoid flooding your coil or allowing excess e-juice to remain on it, it is recommended that you do not over-prime the coil.
- If your vape device permits, turn the power up on your vape device as you may not be vaporizing e-liquid quickly enough and allowing it to pool on your coil.
- Lastly, reduce the airflow on your vape device to avoid pulling excess e-juice onto the coil.
You can also consider using thicker e-juice, pulsing the fire button, trying another drip tip, and cleaning the chimney of the vape device.
Charging your e-cigarette or vape device depends on the type of power source your device has. There are two types of batteries: built in cells and removable batteries. Built in cells are integrated into the vape device itself and can be charged through the vape itself. Locate the charging port on your device, connect the correct charger, and plug the charger into a wall or USB port. Many newer devices feature a power cut-off which will stop your device from charging once the battery is full. Most manufacturers recommend not charging the battery for more than 15 to 20 minutes to prevent overheating.
If your device contains removable batteries, remove the batteries from your device, place them into an external charger that connects to a wall socket.
Some devices may have removable batteries, but also allow for charging through the device. In this instance it is still recommended to use an external charger to preserve battery life and integrity.
There are several reasons why your vaping device may not turn.
Begin by checking if your vape device is actually charged. Plug the device into power outlet using the provided or appropriate cable. Allow the device to charge for approximately 10 minutes, then try to turn it on. If the device does not turn on, try a different cable, or power source.
If your vape device has removable batteries, place them in an external charger and check their voltage level. They should not be under 3.0V and if they are you will need to replace them.
If your e-cigarette turns on when plugged in, but will not once it is unplugged, contact the manufacturer as it may be an issue with the internal cell or chip.
It should also be mentioned that some devices do come with a stealth mode. This mode of operation will turn the screen off, in an attempt to preserve battery life. If you suspect your device is in stealth mode, refer to the user manual or online to turn this feature off
First, check the wattage that you are using on your device. The higher the wattage is on your vape device, the more quickly the battery will drain as running at high wattages requires your device’s battery to perform at a higher level. If you know that you’ll have to conserve battery life due to being away from a charging source, simply turn the wattage down to conserve battery life.
If your vape device has removable batteries, you can solve your battery issue by purchasing a set of batteries with a higher mAh. The mAh, or milliamp-hour indicates how much power a battery can hold. There are several batteries with higher mAhs which will allow you to enjoy vaping longer.
Your device may also have an unfixable error. Contact the manufacturer to exchange the item if it is still under the manufacturer’s warranty.
Order Related Issues
If you are experiencing an issue during the checkout process, please ensure that all of the information entered on the screen is correct. The checkout process will not complete if address details and payment information is not correct. If you continue to experience issues with the check-out process, clear the cookies on your browser.
Please ensure that your purchase falls into the parameters of the discount by ensuring that:
- If the coupon code is for in-store purchases or online purchases.
- You are logged into a valid Vanilla Vape account when attempting to apply the code.
- The coupon code is typed accurately.
- The coupon code has not expired.
- The coupon code was not single-use only and was previously used.
- The product/products you are purchasing are not excluded for the coupon code.
If you’re still experiencing issues applying the discount, please contact us.
We’re sorry that an item you wish to purchase is out of stock. We try our best to regularly update our inventory. You can sign up to be notified when the item is back in stock by providing your e-mail on the product page.
In compliance with Canadian tobacco laws, any orders with us must be received in-person and with a valid government-issued photo ID proving that you are above the age of majority in your province or territory. This applies to ALL of the products we sell, including accessories, batteries and e-juice with 0mg of nicotine.
We welcome these forms of payment; however, in the event a refund is authorized, the refund must be processed back onto the original card used. If you do not have the card, only a store credit will be issued less a merchant processing fee.
An online order may be picked up in-store provided that you select “in-store pick-up” during the check-out process. To change an order from shipping to in-store pick-up, please contact us as soon as possible.
If you wish to make any adjustments to an existing order, please contact us as soon as possible. We are able to adjust existing order to reflect changes to the following:
- Changing the shipping address.
- Changing the contact info.
- Removing an item.
- Modifying an existing item (i.e. change of flavour).
- Replacing an item for another of equal value.
- Consolidating shipping for two order that are still in process.
Please note that once an order is processed and shipped, we cannot make any further changes.
In compliance with Canadian tobacco laws, all items ordered through us must be received in person and verified with a valid government-issued photo ID proving that the receiver is over the age of majority. In order to guarantee this, it is necessary that the name on the order matches your government-issued ID.
If you need to cancel an order, please contact us as soon as possible. We cannot cancel an order which has been shipped.
In compliance with Canadian tobacco laws, any orders with us must be received in-person and with a valid government-issued photo ID proving that you are above the age of majority in your province or territory. An adult signature fee of $3 will be applied to all orders, including those that qualify for free shipping to comply with Canadian tobacco laws.
Your order is shipped via Canada Post and may experience delays due to weather conditions, holiday seasons, parcel volumes, and other unforeseeable circumstances. Unfortunately, we are unable to provide you with any updates regarding the delivery status once your order leaves our facility.
You may track the delivery status of your order directly on Canada Post’s tracking page of Canada Post using the unique tracking number assigned to your package. If you notice that your order is 14 days past the delivery standard, please contact us so we can open a ticket.
Your order will be shipped from our facility in Hamilton, Ontario.
Please contact us with your order number and missing/incorrect items within 24 hours of receiving your package so that we can assist you further.
We apologize if your order processing is taking longer than expected. We strive to ship all orders on the same day that they are received, however, it may take our team longer to ship your order due to unforeseeable circumstances or higher volume of online orders. Orders are processed and picked up between 3pm to 5pm EST, Monday to Friday. This means an order placed on a Friday may not be shipped out until the following Monday. Upon being shipped out, we rely upon our courier partners to oversee the safe delivery of the order and delivery times can vary. If you believe your order has become lost or delayed with the courier, please contact us so we can open a ticket.
A shipping confirmation will be sent to the email address you entered at checkout when the shipping label is printed. Please look in your inbox for your shipping confirmation sent by our Customer Service team.
Tracking information will be included in this email if your orders are shipped via Canada Post. Your parcel can be tracked directly on the Canada Post website.
Time of delivery may vary depending on the shipping location, courier, and payment method. Once payment is received, our shipping team usually takes up to one full business day to process and ship an order.
Canada Post deliveries are picked up at 1pm EST Mon – Fri. Orders shipped via Canada Post will be assigned with unique tracking numbers that become active once the packages are processed in their sorting facility. It will allow you to monitor the delivery status of your order from our facility to your doorstep. Delivery speed will depend on the shipping service selected. Please refer to the table below.
| Priority | Xpresspost | Expedited Parcel | Regular Parcel | |
| Local (business days) | Next day | Next day | 1-2 days | 1-3 days |
| Regional (business days) | Next day | Next day | 1-4 days | 3-6 days |
| National (business days) | Next day | 2 days | 2-8 days | 4-10 days |
Same Day orders are placed before 1pm EST Mon – Sat, and are delivered to customers between 4 – 10pm. Orders placed after 1pm are delivered on the next day of operations. Shipment confirmation and order tracking are provided through text messaging, so a valid Canadian phone number is required.
E-liquids, coils, and disposable devices are non-returnable due to their consumable nature and limited life expectancy.
To be eligible for a refund or exchange for any product that you purchased from our online store at VanillaVape.ca, you must return the product to us within 7 days after the date you received your order. Proof of purchase is required for all online returns. Please contact us to obtain a return merchandise authorization number. Claims for refunds or exchanges submitted more than 7 days after the date you received your order will be denied.
In addition, to be eligible for a refund or an exchange, your purchased product must be returned to us unused, in its original packaging, and in the same condition that you received it in. The excise tax tag on the product must remain untouched for the return to be valid. Customers are responsible for the return shipping. Please ensure that you keep a record of the return shipment until you receive confirmation of your refund. Once we receive your returned item or items, we will process your return within 2 business days. For customers who received free shipping, the refunded amount will be the item cost amount less the initial cost to ship the item to you.
E-liquids, coils, and disposable vape devices are non-refundable due to their consumable nature.
If you received your order and it is missing items, or has incorrect items, please contact us so that we can issue a shipping return label to rectify this issue.
We do not offer refunds or exchanges on any products that are damaged during use or from your own handling.
All items purchased in store are final sale unless otherwise noted on your receipt. For warranty issues, please see our warranty policy.
At Vanilla Vape, we stand behind the quality of products. The following warranty policies apply to products purchased online or in-store.
Vanilla Vape provides a 24-hour dead-on arrival warranty for disposable devices and pre-filled pods. If your device doesn’t work upon first use or the pre-filled pods are leaking, contact us within 24 hours to obtain a return merchandise authorization number. Return the defective product within 7 days of receiving the product for a free replacement. It must be returned in the original packaging with the excise tax stamp. Customers are responsible for all shipping costs to and from Vanilla Vape for replacements. No returns will be processed without the original packaging and excise tax stamp. For disposable devices and pre-filled pods purchased in store, please return the product to the store within 24 hours for an exchange.
For any other warranty related inquiries, contact the manufacturer directly.
We encourage all of our customers to provide accurate shipping information and to make necessary arrangements to receive their Vanilla Vape packages to avoid any additional charges.
A restocking fee of up to 90% of the original purchase price may apply to packages that are returned undelivered. The exact percentage of the restocking fee will be determined based on the specific circumstances of the return.
Vanilla Vape offers free Expedited shipping for all orders over $75. The free shipping offer is subject to our discretion, and in the unlikely event an order is unreasonable to ship for free, we reserve the right to cancel the order. Customers also have the option to upgrade to faster shipping services during the checkout process.
An adult signature fee of $3 will be applied to all orders including those that qualify for free shipping.
Customers have the option to upgrade to faster shipping services for a fee during the checkout process.
For orders under $75, the following shipping charges apply:
| Priority | Xpresspost | Expedited Parcel |
| $34.99 | $24.99 | $14.99 |